Your Privacy at lg999

1. Information We Collect

When you interact with the lg999 platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This section describes each category in detail and explains the context in which it arises.

1.1 Registration and Identity Data

When you create an lg999 account, we collect your full legal name, date of birth, email address, mobile phone number (Bangladesh mobile number, e.g., +880 prefix), and your chosen username. This information is required to establish your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

1.2 KYC Verification Documents

To process withdrawals and comply with anti-money-laundering (AML) requirements, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also request proof of ownership of your payment method, such as a screenshot of your bKash or Nagad account registered under your name. These documents are stored securely and are not accessible to unauthorised personnel.

1.3 Financial and Transaction Data

We record all financial transactions conducted through your lg999 account, including deposit amounts, withdrawal requests, bet stakes, winnings, bonus credits, and refunds. We store the mobile financial service account identifier (e.g., your bKash or Nagad mobile number) used for transactions, but we do not store full payment card numbers, CVV codes, or mobile banking PINs. All payment data is processed through secure, encrypted channels.

1.4 Betting and Gaming Activity Data

We maintain records of your betting and gaming history on the lg999 platform, including sports bets placed (event, market, odds, stake, outcome), casino games played (game title, session duration, wager amounts, results), and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.

1.5 Technical and Device Data

When you access lg999 via a web browser or mobile device, our servers automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type (mobile/desktop/tablet), screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URL, and pages visited within the lg999 platform. This data is used for fraud detection, security monitoring, and anonymous platform analytics.

1.6 Communications Data

If you contact our support team via live chat, email ([email protected]), or WhatsApp, we retain records of those communications, including the content of your messages and the date and time of contact. These records are kept for quality assurance, training, and dispute resolution purposes.

2. How We Use Your Data

lg999 processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary purposes for which your data is used, together with the legal basis for each processing activity.

lg999 will not use your personal data for any purpose not listed in this Privacy Policy without first obtaining your explicit consent, unless required to do so by applicable law or a competent authority.

3. Data Sharing & Disclosure

lg999 does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the minimum extent necessary for each purpose:

3.1 Payment Service Providers

To process deposits and withdrawals, we share relevant transaction data with your chosen payment service provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or the card network used. These providers receive only the data necessary to complete the transaction and are bound by their own privacy and data security obligations.

3.2 Game Content Providers

Casino games and sports data feeds on the lg999 platform are supplied by third-party game studios and data providers, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a unique anonymous session token is passed to the game provider's servers. Your full name, address, and payment details are not shared with game providers.

3.3 Legal and Regulatory Authorities

lg999 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities in response to a lawful request, court order, or legal obligation. In such cases, we will disclose only the information specifically requested and will inform you of the disclosure where legally permitted to do so.

3.4 Fraud Prevention and Security Partners

We work with specialist fraud detection and cybersecurity service providers who process technical and device data on our behalf to identify suspicious activity and protect the integrity of the lg999 platform. These providers act as data processors under contract with lg999 and are prohibited from using your data for any other purpose.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the lg999 business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected users and ensure the acquiring entity commits to privacy standards no less protective than those set out in this Privacy Policy.

4. Cookies & Tracking

lg999 uses cookies and similar browser-based storage technologies to operate the platform effectively. A cookie is a small text file placed on your device by your web browser when you visit a website. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. Without these, the lg999 platform cannot operate correctly. These cookies cannot be disabled.
• Functional cookies: Remember your preferences, such as your preferred language setting and last-used payment method, to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how users navigate the lg999 platform, including pages visited, time spent, and error events. This data is used solely to improve platform performance and user experience.
• Fraud-prevention cookies: Help us identify and prevent suspicious behaviour such as automated bot activity, account takeover attempts, and duplicate account creation.

lg999 does not use third-party advertising cookies, retargeting pixels, or any technology that tracks your browsing activity across other websites. You may manage or delete cookies through your browser settings at any time; however, disabling essential cookies will prevent the platform from functioning correctly.

5. Data Security

lg999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction.

5.1 Encryption

All data transmitted between your device and the lg999 platform is encrypted using TLS 1.2 or higher. Sensitive data at rest — including identity documents and financial transaction records — is encrypted using AES-256 encryption. Our HTTPS implementation is enforced across all platform endpoints; unencrypted HTTP connections are automatically redirected.

5.2 Access Controls

Access to personal data within lg999 is restricted on a strict need-to-know basis. Staff members who require access to player data for operational purposes are subject to confidentiality agreements and regular security training. Access permissions are reviewed periodically and revoked immediately upon role change or departure.

5.3 Infrastructure Security

The lg999 platform is hosted on enterprise-grade cloud infrastructure with built-in DDoS protection, web application firewall (WAF) capabilities, and automated intrusion detection systems. Server environments are isolated, regularly patched, and subject to periodic independent security audits.

5.4 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, lg999 will notify affected users as soon as reasonably practicable. Notification will be sent to the email address registered on your account and will include the nature of the incident, the data categories affected, and the steps we are taking to mitigate harm.

6. Data Retention

lg999 retains your personal data for as long as your account remains active and for a defined period following account closure, as set out below:

• Account and identity data: Retained for a minimum of 5 years following account closure to fulfil AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years following the date of each transaction, in compliance with financial regulations.
• Betting and gaming history: Retained for 3 years following account closure for dispute resolution and regulatory reporting purposes.
• KYC documents: Retained for 5 years following account closure, or longer if required by a competent authority.
• Support communications: Retained for 2 years from the date of the interaction.
• Technical and device logs: Retained for 12 months in rolling fashion for fraud detection and security monitoring.

Following the expiry of the applicable retention period, your personal data is securely deleted or anonymised such that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a user of the lg999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will respond within 14 business days of receipt.

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this in a readable electronic format at no charge.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request the deletion of your personal data where we no longer have a legitimate reason to retain it. Note that legal retention obligations (e.g., AML record-keeping) may prevent us from fulfilling a deletion request in full.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your personal data — for example, while a dispute about the accuracy of the data is resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider.
• Right to object to marketing: You may opt out of receiving promotional communications from lg999 at any time by using the unsubscribe link in any marketing email, adjusting your notification settings in your account dashboard, or contacting our support team.
• Right to withdraw consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

8. Policy Updates & Contact

lg999 reviews this Privacy Policy periodically and reserves the right to update it to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. When a material update is made, we will publish a notice on the lg999 platform and, where appropriate, notify registered users via email.

The version of this Privacy Policy currently in effect is identified by the "Effective" date shown at the top of this document. We encourage you to review this page regularly to stay informed about how lg999 protects your data.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way lg999 handles your personal data, please contact our Data Protection team using the following details:

• Email: [email protected]
• WhatsApp: +880 1700 000999
• Live Chat: Available 24/7 via the lg999 in-app chat (response under 2 minutes)

We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.